Return and Refund Policy
At [Your Website Name], we strive to ensure your complete satisfaction with your purchases. If you are not entirely happy with your purchase, we are here to help.
1. Return Conditions
- You have [number of days] days to request a return from the date you received the order.
- The item must be unused, in the same condition that you received it, and in its original packaging.
- Please make sure to include a receipt or proof of purchase when requesting a return.
2. Non-Returnable Items
- Custom-made or personalized products.
- Perishable goods (such as food, flowers, downloadable books, etc.).
- Items that have been opened or used.
3. Return Process
- To initiate a return, please contact us at [email address] or fill out the return form available on the “My Returns” page.
- After reviewing your request, we will send you detailed instructions on how to return the item.
4. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning the item, unless the return is due to our error (such as receiving the wrong or damaged product).
- We recommend using a trackable shipping service to ensure the item reaches us.
5. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number of days].
6. Exchanges
- If you wish to exchange an item for another, please follow the same return steps and place a new order after receiving your refund.
7. Contact Us
- If you have any questions about our return policy, please contact us at [email address] or .
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